CLP Holdings, one of the largest investor-owned power companies in the Asia Pacific Region. They have a SaaS product, Smart Sensor Automation, which is a smart school Solution that improves school operations and environmental impacts, while providing practical STEM programmes. I lead a team of 2 designers to work on that product.

One day, the management asked: "Can it use at smart office or building?"

I do think it is a very common question that stakeholder or management may ask, can a single product use at different segment?

To understand the real problems from our users, we talk to office manager, teacher from school and building facility manager by the following questions:

1) What does your typical day look like?

2) What are your main challenges? Why? Explain more

3) How do you solve those problems?What kind of platform/system do you use?

4) What products /apps/services do you use on a regular basis?

5) Imagine there’s a platform to save your time. How would it look like?

6) Card Sorting, Prioritise the features

-Extract and summarise data by affinity mapping

- Find patterns

- Create actionable insights

We believed that using a fully integrated custom alert app

For office manager and building operation team

Will improve their operation efficiency

1. Design is a turely learning process. You need to observe and listen before you make any decision.

2. Designer need to balance between the user needs and the business value of a product.