Search Behaviour across the eco-system
provide a seamless searching experience
Search Behaviour across the eco-system
provide a seamless searching experience
Background
Lynk is a knowledge-as-a-Service platform that helps users access, build and share credible human expertise. It has different products, from SaaS base and App, to serve its purposes. All of its products have a search engine to let the users search for what they want. However, the search experience is different for different products.
My goal is to redesign the search behaviour which provides a seamless experience among the whole eco-system.
My Role
Design Lead
UX Design
UI Design
Design Research
Platform
Web
Mobile
Year
2022
Feedback from users
"I am confused about what I am searching for!"
"I cannot search for what I want, have to go to another search bar to do it"
"It could be better if I can filter the search result easily!"
"If we can have a more structured search result, that would be helpful!"
Understanding the infrastructure & existing problems
Users cannot search all of their data in one goal. They need to go to a different place in the ecosystem to do it. It was difficult for the users to know where they need to go and find their data.
I proposed a new search behaviour to the team, and work closely with the product manager and engineer to come up with a new infrastructure with the least change on the backend to meet the tight timeline. It helped our users to perform searches without having to move around the system.
Proposed infrastructure
Search everything within the product, all the data group
Let user to select different group of data
Filter selection
Designed a whole new UX & UI for crossed platform search bar, both mobile & SaaS based
Defined the new search logic based on the user behaviour and perference
Tracked how user use it and improve in the future